Mandala Custom Homes Inc. (MCH) designs and builds our products to strict standards to insure long lasting value in your home. We provide a Limited Warranty against defects in materials and workmanship of your Mandala Home Package for all MCH products manufactured after January 1, 2012. This warranty covers the original purchaser of the product and lasts for a period of 2 years from delivery of the home package or until the home package is assembled, whichever comes first.
ITEMS COVERED BY OUR LIMITED WARRANTY:
- That plans are accurate and if used correctly, will result in a “fit for purpose” home package, as described in the Design and Final Cost Proposal, to the “weather tight*, lockup” stage of home construction. *Roofing materials not included.
- That all individual components manufactured by MCH are “fit for purpose” and fit appropriately with other components.
- That all individual components manufactured by MCH will meet the rigorous tolerance specifications as described in the Design and Final Cost Proposal.
- That all individual components, and the method of combining them, are accurately represented in the Assembly Manual.
- That all individual components are undamaged and carefully combined into documented packages for transport.
- That following the Assembly Manual will result in successful assembly of all the materials supplied by MCH.
- That structural lumber used for the home package will be #2 grade or better.
- That cedar or pine finish materials (siding, trim, fascia, soffits, interior ceiling) will be #2 grade or better and selected for best visual appearance and free from pest, rot, and defects.
- That staining of the siding and trim will not have puddling or unstained areas. Two coats of stain will be applied.
MCH will replace or repair, at our discretion, any components of the home package that do not meet the criteria above.
ITEMS NOT COVERED BY OUR LIMITED WARRANTY:
- Damage due to accident, improper handling, alteration or misuse
- Damage due to the building shifting or moving
- Damage due to moisture or condensation caused by high humidity or leakage
- Any component not installed as per MCH standards and instructions
- Any act of God, nature, vandalism, abuse, etc.
- Fading or water staining on siding or trim
- Electrical, plumbing, heating, mechanical systems, stairs, railings, roofing materials, etc are not covered by the MCH warranty as they are provided by independent contractors outside of the control of MCH.
FILING A CLAIM
A claim of damage or defect must be made in a timely manner by email to MCH with a detailed description of the issue. Please attach photos or any other supporting documentation in support of the claim.
WHAT MCH WILL DO
- Repair the item, or
- Replace the item, or
- Issue a refund
This will be at the sole discretion of MCH.
LIFETIME TECHNICAL SUPPORT
MCH will provide lifetime technical support and third-party warranty assistance for each home package we manufacture. This technical support coverage is fully transferrable to future owners.
NO OTHER EXPRESS WARRANTY APPLIES
This limited warranty is the sole and exclusive warranty given by Mandala Custom Homes, Inc. No employee, agent, or other person is authorized to alter this warranty or make any other warranty on behalf of MCH.
LIMITATION ON LIABILITY
MCH shall not be responsible for any incidental or consequential damages.
THIRD-PARTY WARRANTIES
It is important that you store warranties for all products and components and related information in a secure and convenient location. Warranties for the following components of our homes will be provided by their respective, original manufacturers as per industry standards. Please contact them directly for warranty documentation.
PRODUCT WARRANTIES
- Windows: _______________________________________________________________
- Doors: __________________________________________________________________
- Skylight: ________________________________________________________________
- Wood Finishes: ___________________________________________________________
- Other Items: _____________________________________________________________
TRANSPORT DAMAGE
Any damage occurring during transport will be covered by the transport company’s insurance. Claims for transport damage must be made within five (5) days of receipt of the home package. Each load from MCH will be accompanied by a Packing List and Important Note to Customer. Please carefully read this notice and follow the instructions.
STRUCTURAL ENGINEERING
Your Structural Engineer is the responsible party on record for the structural components of your home. This will typically include: beams, floor system, roof, and walls and may include reviews for seismic, wind and snow load limits. Please contact the engineer directly to understand their limits of liability.
CONTRACTOR WARRANTY
A warranty on the construction of the home will come from your building contractor. Your contractor is responsible for providing you with a “2-5-10 Warranty” (or similar) depending on your building location. Be sure to discuss what this warranty covers with your contractor.